Privacy Policy for Lucky Duckies ltd
Effective Date: August 3, 2024
Registered Office Address:
Vulcan House, Foundry Street, Brighouse, HD6 1LT
Contact Email:
luckyduckies2024@gmail.com
Introduction
Welcome to Lucky Duckies! We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and handle your personal information when you visit our website, luckyduckies.co.uk, or use our services.
1. What Information is Collected
We collect the following types of personal information:
- Contact Information: Name, email address, postal address, phone number.
- Account Information: Username, password, preferences.
- Transaction Information: Payment details, purchase history.
- Technical Information: IP address, browser type, operating system, device information.
- Usage Information: Pages visited, time spent on the site, clickstream data.
- Communication Information: Feedback, inquiries, customer service communications.
2. How the Information is Collected
We collect information in the following ways:
- Directly from you: When you fill out forms, register for an account, make a purchase, or communicate with us.
- Automatically: Through cookies and similar technologies when you interact with our website.
- From third parties: Such as payment processors or social media platforms when you link accounts or make payments.
3. Why the Information is Collected
We collect personal information for the following reasons:
- To provide and manage our services: Ensuring smooth account setup, order processing, and customer support.
- To improve our website and services: Analysing usage to enhance user experience.
- To communicate with you: Sending updates, newsletters, and promotional materials.
- To comply with legal obligations: Meeting regulatory and compliance requirements.
4. What the Information is Used For
We use your personal information for the following purposes:
- Service Delivery: Processing orders, delivering products, providing customer support.
- Personalization: Tailoring content and recommendations based on your preferences.
- Marketing and Promotions: Sending you promotional offers, newsletters, and updates.
- Analytics and Improvements: Analysing website usage to improve services and user experience.
- Security and Fraud Prevention: Protecting our users and systems from fraud and unauthorized access.
5. How the Information is Stored
Personal information is stored securely on our servers, which are located in data centre’s with stringent security measures.
6. How the Information is Kept Safe
We implement various security measures to protect your personal information:
- Encryption: Data is encrypted both in transit and at rest.
- Access Controls: Restricted access to personal information to authorized personnel only.
- Security Protocols: Regular security audits, vulnerability assessments, and intrusion detection systems.
7. How Long the Information is Kept
We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
8. How the Information is Disposed Of
When personal information is no longer needed, we ensure it is securely deleted or anonymized:
- Digital Data: Securely wiped using industry-standard data destruction methods.
- Physical Data: Shredded or incinerated in accordance with applicable laws and regulations.
9. Whether the Information is Shared
We do not sell, trade, or otherwise transfer your personal information to outside parties except:
- Service Providers: Trusted third parties who assist us in operating our website, conducting our business, or providing services to you.
- Legal Obligations: When required by law, regulation, or legal process.
10. User Rights
You have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete personal information.
- Deletion: Request deletion of your personal information.
- Objection: Object to the processing of your personal information for direct marketing purposes.
- Restriction: Request restriction of processing your personal information.
- Portability: Request transfer of your personal information to another party.
To exercise these rights, please contact us at luckyduckies2024@gmail.com .
11. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: luckyduckies2024@gmail.com
Registered Office Address: Vulcan House, Foundry Street, Brighouse, HD6 1LT
12. Policy Changes
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.
Thank you for trusting Lucky Duckies with your personal information. We are committed to keeping it safe and secure.